Privacy Policy

Effective Date: 21/07/2026

Master Kitchen Co., Ltd. (the "Company") acts as the Data Controller of your personal data and prioritizes the protection of personal data belonging to its customers, users, and website visitors, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Personal Data We Collect

We may collect the following categories of personal data:

- Name and surname

- Company or organization name

- Telephone number

- Email address

- Address

- Contact details or service request details

- Information about kitchen appliances or equipment being repaired

- Website usage information such as IP address, browser type, device information, and cookies

2. Purposes and Legal Basis for Data Use

The Company processes your personal data for the following purposes:

- Contacting you and providing information about services — Legal basis: Consent / Legitimate Interest

- Preparing quotations — Legal basis: Contract / Pre-contractual measures

- Scheduling repair or maintenance appointments — Legal basis: Contract

- Providing after-sales service — Legal basis: Contract / Legitimate Interest

- Answering inquiries and handling complaints — Legal basis: Legitimate Interest

- Improving the quality of service and the website — Legal basis: Legitimate Interest

- Sending news, promotions, or related marketing information — Legal basis: Consent

Where processing relies on consent, you may withdraw your consent at any time (see Section 7).

3. Disclosure of Personal Data

The Company will not sell, exchange, or disclose your personal data to third parties, except where:

- The data subject has given consent

- Disclosure is necessary to provide the service (e.g., delivery partners, technicians, payment processors)

- The recipient is a related service provider operating under a confidentiality/data processing agreement with the Company

- Disclosure is required by law or ordered by an authorized government agency or court

4. Cross-Border Data Transfer

If any personal data is stored on, or transferred to, servers located outside Thailand (for example, cloud service providers), the Company will ensure that such transfer complies with Section 28 of the PDPA, including transferring data only to countries or organizations with adequate data protection standards, or under appropriate safeguards such as data processing agreements.

5. Data Retention Period

The Company retains personal data only for as long as necessary to fulfill the purposes described in this Policy, generally:

- For the duration of the business relationship or service engagement

- For up to 5 years after the end of the relationship, or longer if required by law (e.g., accounting or tax regulations)

After the applicable retention period expires, the Company will securely delete, destroy, or anonymize the data.

6. Security Measures

The Company implements appropriate technical and organizational measures—including access controls, encryption where applicable, and staff confidentiality obligations—to prevent unauthorized access to, use, alteration, loss, or disclosure of personal data.

7. Use of Cookies

The website may use the following types of cookies:

- Necessary cookies – required for the website to function properly

- Analytics cookies – used to analyze website usage statistics and improve performance

- Functional/preference cookies – used to remember user settings and preferences

Users can configure their web browser to refuse cookies. However, disabling certain cookies may affect the website’s functionality.

8. Rights of Data Subjects

Under the PDPA, you have the right to:

- Request access to your personal data

- Request a copy of your personal data

- Request correction or updating of your personal data

- Request deletion, destruction, or anonymization of your personal data

- Request suspension of the use of your personal data

- Object to the processing of your personal data

- Request data portability (where applicable)

- Withdraw consent at any time (where processing relies on consent)

To exercise any of these rights, please contact the Company using the details in Section 10. The Company will respond to your request within the timeframe required by law (generally within 30 days). The exercise of certain rights may be subject to conditions and exceptions stipulated by law.

9. Children's Data

This website and our services are not intended for or directed at individuals under 20 years of age. The Company does not knowingly collect personal data from minors without the appropriate consent of a parent or legal guardian, as required by law.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights as a data subject, please contact:

MASTER KITCHEN CO., LTD.

Address: 10 Bang Kaeo Sub-district, Bang Phli District, Samut Prakan 10540

Telephone: 083-566-9994

Email: info@masterkitchenth.com

Website: www.masterkitchenth.com

11. Policy Changes

The Company may update this Privacy Policy from time to time. Any changes will be published on the website and will take effect as of the date of announcement.